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Site Terms

Terms & Conditions

Although great care has been taken in compiling the content of this website, we are not responsible or in any way liable for the currency of the information, for any errors, omissions or inaccuracies, or for any consequences arising there from.

By using this site you agree to the Terms & Conditions outlined below. If you do not agree to the Terms & Conditions, please do not use this site. Changes may be made to these Terms & Conditions at any time, without prior notice.

This site & these Terms & Conditions shall be intepreted in accordance with, & governed by, the laws of New Zealand. Travel Products NZ does not accept any liability for any loss or damage that may directly or indirectly result from an error or omission in information provided on this site.

Delivery Policy

Please allow up to 5 working days to receive your order for New Zealand delivery addresses. We do not deliver to P.O Box addresses. It can take up to 48 hours for transferred funds to clear, we will send the purchased items as soon as the payment has appeared in our account.  All prices listed are GST inclusive. Please note that payments made over a weekend may not show in our account until Tuesday morning. Public holidays also may add an extra working day. 

Nationwide Standard Courier to Physical Address in New Zealand is $8.50 NZD. Free courier for online orders over $100 NZ wide . NB: Extra large or heavy items may incur extra charge.

Please note we charge a 5% fee for manual credit card transactions made over the phone.

If you choose to purchase a 'out of stock' item, it will be placed on 'backorder' ie no guarantee that it will be available on time

Returns Policy

If you are not completely satisfied with your purchase, any unused items may be sent back and will be refunded in full (less our courier cost if applicable). We will only accept return of unused goods in their original undamaged packaging within 14 days from date of dispatch with proof of purchase. Any defective or faulty items will be sent back to the supplier to assess first, then only will a refund be processed if appropriate. 


Goods should be returned to Travel Clinic, 101 Apollo Drive, Albany, North Shore City, Auckland 0630. All items for return must be in their original packaging. The customer will cover all costs of returning goods, unless the item(s) were delivered in error or are faulty.

Please note refunds do not apply for personal consumable items that are not defective, where upon use the item would not be suitable to be used again; this includes but is not limited to water filter bottles, laundry & bathroom items, compression stockings and earplugs.

In the event that an item is unavailable you will be notified and given the available options. These options may include; the purchase of a different colour, a different model, a different size or cancellation of the order.

All website prices are subject to change. You will be notified after an order has been processed if the marked price has increased, or if the website price was displayed in error.