Site Terms

Terms & Conditions

Although great care has been taken in compiling the content of this website, we are not responsible or in any way liable for the currency of the information, for any errors, omissions or inaccuracies, or for any consequences arising there from.

By using this site you agree to the Terms & Conditions outlined below. If you do not agree to the Terms & Conditions, please do not use this site. Changes may be made to these Terms & Conditions at any time, without prior notice.

This site & these Terms & Conditions shall be intepreted in accordance with, & governed by, the laws of New Zealand. Travel Clinic-Products NZ Limited does not accept any liability for any loss or damage that may directly or indirectly result from an error or omission in information provided on this site.

Please allow up to 5 working days to receive your order for New Zealand delivery addresses and 10 days for Australian delivery addresses.It can take up to 48 hours for transferred funds to clear. All prices listed are GST inclusive for New Zealand customers. GST invoices are available on request for all purchases.We will send the purchased items as soon as the payment has appeared in our account. Please note that payments made over a weekend may not show in our account until Tuesday morning. Public holidays also may add an extra working day. 

Nationwide Standard Courier to Physical Address in New Zealand is $7.50 NZD. Australia Physical Address $7.00 AUD. Free courier for orders over $100 NZ wide (free up to a maximum order size to fit a A3 express mail pack). NB: Large or heavy items may incur extra charge.

If you are not completely satisfied with your purchase, any defective or unused items may be sent back and will be refunded in full.  We will only accept return of goods within 14 days from date of dispatch, proof of purchase must be supplied. Goods should be returned to Travel Clinic, Apollo Centre, 119 Apollo Drive, Albany, North Shore City, Auckland 0630. All items for return must be in their original packaging. The customer will cover all costs of returning goods, unless the item(s) were delivered in error or are faulty.

Please note refunds do not apply for personal consumable items that are not defective, where upon use the item would not be suitable to be used again; this includes but is not limited to laundry & bathroom items, compression stockings and earplugs.

In the event that an item is unavailable you will be notified and given the available options. These options may include; the purchase of a different colour, a different model, a different size or cancellation of the order.

All website prices are subject to change. You will be notified after an order has been processed if the marked price has increased, or if the website price was displayed in error.